Privacy Policy

Effective from 28th October 2025

At Astrowin Healthcare Private Limited (referred to as Astrowin Healthcare, we, our, or us) we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose and safeguard your data when you interact with our websites, communication platforms, or services (collectively referred to as our “Services”).

This Policy applies to all personal data processed by Astrowin Healthcare in connection with our business operations including pharmaceutical product distribution, logistics management, marketing and customer support. 

1. Purpose of the Policy

The purpose of this Privacy Policy is to explain:

• What types of personal information we collect;
• How and why we use it;
• The conditions under which we share it; and
• The rights and choices you have regarding your data.

 “Personal Information” means any data that can identify you directly or indirectly such as your name, contact details and transaction history. It excludes anonymized or aggregated data that cannot reasonably identify you.

2. Information We Collect

We may collect and process the following categories of information:

1. Personal and Contact Information
   Name, company/organization name, email address, phone number, postal address and designation.
2. Business and Transactional Information
   Purchase orders, invoices, payment details, shipping addresses, GST numbers and communication history with our sales or logistics teams.
3. Professional or Medical Information (where applicable)
   If you are a healthcare professional, pharmacy or institutional buyer, we may collect license numbers, registration details or other credentials required for regulatory compliance.
4. Website and Usage Data
   IP address, browser type, device identifiers, pages visited, time spent, referring URLs and cookies or similar technologies.
5. Employment and Recruitment Data
   If you apply for a position at Astrowin Healthcare, we may collect your résumé, qualifications, employment history and other information necessary for hiring decisions.
6. Other Information
   Any additional information you voluntarily provide through web forms, emails or customer service communications.

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you contact us, fill out inquiry forms or transact with us;
• Through your employer or organization (if you represent a business or institution);
• From third parties such as suppliers, logistics providers or healthcare institutions;
• Automatically via our website through cookies and analytics tools;
• From publicly available databases or regulatory portals for compliance verification.

4. How We Use Your Information

We process personal data only for legitimate business purposes, including:

• Fulfilling product orders, deliveries and after-sales support;
• Managing distributor, retailer or institutional relationships;
• Verifying professional or business credentials;
• Responding to product or service inquiries;
• Complying with regulatory and legal obligations (e.g., drug distribution rules, tax filings, and import/export documentation);
• Conducting internal audits and risk management;
• Sending product updates, safety notices or compliance notifications;
• Improving our website, user experience and service delivery; and
• Communicating with you about our products and offerings (only with your consent where required).

5. Lawful Basis for Processing

Our lawful bases for processing your personal data include:

• Performance of a contract – to supply and deliver products or services you have requested;
• Legal compliance – to meet obligations under applicable drug distribution, tax or company laws;
• Legitimate interests – for internal operations, marketing or improving customer experience; and
• Consent – when you voluntarily subscribe to updates or marketing communications.
  
  

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic, remember user preferences and improve site functionality. You can control or delete cookies through your browser settings. Note that disabling cookies may affect certain features of the website.

7. Disclosure of Information

We may share your personal data with:

• Authorized partners and service providers, including logistics, IT, payment or marketing service providers;
• Regulatory bodies, such as drug control authorities, government agencies and law enforcement, where legally required;
• Auditors, consultants or advisors engaged for legitimate business needs; and
• Business transferees, in the event of a merger, acquisition or restructuring.

We require all third parties to handle personal data in accordance with this Policy and applicable laws.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this Policy or to comply with legal, accounting, or regulatory requirements. Once retention periods expire, information is securely deleted or anonymized.

9. Data Security

Astrowin Healthcare uses appropriate technical and organizational measures to safeguard personal data, including encryption, secure servers, restricted access and staff confidentiality agreements. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security

10. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data and request a copy;
• Correct inaccurate or incomplete information;
• Request deletion or restriction of processing;
• Withdraw consent (where applicable);
• Object to processing for certain purposes; and
• Lodge a complaint with a data-protection authority.

To exercise these rights, contact us using the details in the website.

11. Children’s Privacy

Our website and services are not directed toward children under 18 years of age. We do not knowingly collect or store personal data from minors. If you believe we have collected such data, please contact us immediately for deletion.

12. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in law, technology or our operations. Updates will be posted on this page with an updated “Effective Date.” Continued use of our Services after updates implies acceptance of the revised Policy.